Marvin R. 's Bio:
Birmingham, AL
McCalla, AL
I called to get my garage doors serviced. I was told that I would pay a service charge of $69.95 to have the technician assess the doors. I needed to have the doors lubed ($125.00) and one of the doors had to have the cables in the drums rewound. The tech said that it would cost me $125 to rewind the cables in one door. I said that it sounded expensive, so the tech said just pay me $50 and I will take care of it for you. He then stated that he didn’t even put it in the ticket so the company wouldn’t know. I called the company and asked the receptionist about pricing and she said several times to talk to the tech; that’s why I’m calling you all. I call back and another receptionist says they will have the tech’s manager call me. I specifically told them to not have the manager call the tech so that I could avoid any issues. I did this en route to the bank. Headed back home, I received a call from the tech saying that he received a call from his manager and that I was unhappy about the price. This is what I was trying to avoid. I told him that it seemed to high and I wanted to check. He then showed me the finished product and said we’ll just call it even on the rewinding if the cables. I called the company back and told them that I never heard from the manager. I was told that Jeff was his manager and he would call me. I told them to have another manager call me because one of them called the technician and that wasn’t professional. The manager did not call me prior to find out my complaint, and as of this day, I have still not heard back from anyone. Date of service was December 21, 2017. I checked with a couple of other companies who were slightly more affordable and would possibly get my business next time.
- Mr. Miles
Birmingham, AL
Quick service. Technician was pleasant, professional and very quick. Will definitely use this company again if the need arises.
- Amy Hersey
Birmingham, AL
I picked Precision because my neighbor had said she used you and you were prompt and reasonable and did a good job. I agree and am pleased with the result of the repair you did in a short time. If I ever have another problem I will call you again for service!
- Annette Wood
I am glad your neighbor thought so highly of us that she recommended us to you. I am glad that we could take care of your garage door needs and we have anther satisfied customer to spread the word. Thank You, Jeff Arno, Owner
Birmingham, AL
Troy rocks. On-time, super-courteous, and even assisted with un-related issue. I'm an Admin on our HOA Facebook page and will share a referral. Andy Hayes 205.540.0138
- Andrew and diana Hayes
Mr. Hayes, I appreciate the kind words. I am sorry we had a little hiccup, but I am glad we to rectify it. Jeff Arno Owner
Hiccups happen... I do it all the time. And I'm sorry I became more ballistic as that day progressed. All is forgotten, you remain our vendor, and I speak well of you to others. :)
Alabaster, AL
Marvin was great explained everything in great detail and even refunded some of the money and some of the parts he couldn’t use. Great service
- kelly lowry
Birmingham, AL
I looked the company up on the internet and saw good reviews and made the appointment, the repairman was on time and actually got there early after calling first. Repairman was very polite, fixed garage door and even made a few other repairs we didn't even know we're needed. Charges were reasonable and we were very pleased with service.
- Cindy Hall
Helena, AL
My appointment was from 4-6. I was called around 3 and the repairman, Marvin, said he would be here in 20 minutes and he was. He recognized my problem and repaired it. He also provided me with information on my other garage door and suggested that I get it repaired soon, if not today. He repaired my problem and was very professional. I will call them when I have other problems.
- John Schilleci
Alabaster, AL
Excellent workmanship, Marvin was very professional. Very pleased with the installation and doors.
- Albert Fowler
Moody, AL
A co-worker recommended that I call Precision Overhead Garage Door Service when my garage door stopped working properly. I was pleased with the service and the professionalism of the technician. The work was completed in little to no time. I would recommend Precision to anyone that is having issues with their garage door.
- Valerie Jackson
Birmingham, AL
This is our 2nd time to use Precision. Our technician was very friendly and knew his business. He was able to tell us what was wrong right away and I was able to do it myself. We give Precision a 5 star rating.
- Warren Kuntz
Pelham, AL
marvin was very friendly and knowledgeable.he made the repairs and adjustments in a timely manner.i will definitely recomend precision door.
- Don Mays
Gardendale, AL
Marvin was very professional and very knowledgeable about his job..I will definitely use you again. Hopefully not in the near future.. Tx again
- Dennis Blazer
Birmingham, AL
The garage door would not close during cold weather but worked fine in warm weather. I talked with two other garage door repair companies and neither had ever heard of that before. So I called Precision and they were familiar with the problem. The repairman showed up on time, replaced the sensors, gave other options for replacing worn springs, etc, and was finished in less than an hour. Great Service and professional presence.
- Reba Norwood
Birmingham, AL
Marvin was exactly on time and a pleasure to meet.
- Bernard Staudenmaier
Birmingham, AL
Marvin came out to fix my broken garage door spring. He was able to come earlier than scheduled and called in advance to make sure that would work for me. The service was fast and friendly and now my garage door works.
- Carie Pavlov
I am glad you were happy with our service. We strive to make our customer's problems as painless as possible. Thanks, for choosing Precision Door Service for your garage door needs. Jeff Arno, Owner
Moody, AL
The very best customer service, repair, pricing and technician professionalism I have ever encountered! If you need door servicing or installation I would go no where else! The Service Tech was knowledgeable, professional, courteous and spent quite a lot of time late in the evening the night BEFORE Thanksgiving making sure our door was working and in great shape! Great Tech & Great Company!!!!!!
- Rita Hosmer
Ms. Hosmer, Thank you for the kind words. We strive to give all of our customers the best possible service that they deserve. Jeff Arno, Owner
Alabaster, AL
Company responded quickly to my request for Garage Door service. Technician was actually able to arrive early for my scheduled appointment. The work was completed quickly and to my satisfaction. I had expected to need a replacement remote and replacement Door Opener. However, the technician (Marvin), showed me the error of my ways with my universal remote, and with replacement of some pulleys and wheels, and some lubrication, the door opener is working well. In fact, both openers and Garage Doors are opening and closing very smoothly. Thanks Marvin!
- Alan Carter
Helena, AL
Marvin showed up on time and was finished within 30 minutes of arriving. He was extremely kind and helpful in explaining what was wrong and what needed to be done to fix it. The door works perfectly now and is even quieter than before. I highly recommend this company to anyone needing repair or replacement work done on their garage doors. Marvin...many blessings, Sir.
- Jeannie Dickerson
Mr Dickerson, We pride ourselves on our promptness for arriving on time for our appointments, because we know no one likes waiting on a serviceman, not even me.Thank you for choosing Precision Door Service... Jeff Arno, Owner
Birmingham, AL
We had a great experience with Precision! I called at 4 because my car was stuck in the garage due to a broken spring on our garage door. They sent a technician out right away. He was able to fix it immediately. Fabulous service! I highly recommend them.
- Amanda Sharp
Birmingham, AL
Precision made 3 separate house calls to diagnose the problem with our garage door opener in order to determine replacement was the answer. Precision's technician, Marvin, arrived early, explained equipment options very thoroughly, and did a quick and tidy job of installing the new opener. I was very pleased with the service and will gladly recommend Precision.
- Greg Mccormick
Birmingham, AL
Marvin Roby did my installation today. He arrived ahead of schedule after calling and did an excellent job on the installation. He was very professional in his performance. Thanks for the excellent service.
- Joe Maupin
Thank you for the great review. We strive to give all our customers the best service possible. Thank you for calling us for your garage door needs. Jeff Arno, Owner
Service Provided:
Product:
Technicians: Marvin R.
Birmingham, AL
My technicians Kenny and Marvin were so nice and did a wonderful job in replacing our garage door openers. Marvin went out of his way to do his job right and neat. your company is lucky to have employers like them. I would definitely recommend them to my friends.
- Akila Sekar
Thanks for the complements on my employees. We strive to give all our customers the service experience they deserve. Jeff Arno ,Owner
Birmingham, AL
Our garage door opener was not working, so we called Precision, who we had used previously for a repair. Marvin, the technician, was courteous and professional and helpful. We would use Precision again.
- James Delk
Birmingham, AL
Thank you so much! Marvin was very courteous and fixed my garage door quickly! No mess at all, very professional! I will let all my neighbors know who to call. Again, thank you for job well done and reasonably priced! Sincerely, Candace H. Adams
- Candace Adams
Thanks Ms. Adams for the kind words.We strive to give the best service possible to our customers. Jeff Arno, Owner
Birmingham, AL
Totally satisfied with your company including the service repairman.
- Jackie Brothers
Calera, AL
Martin came today, was on time, made sure we knew his arrival and did a quick and awesome job. Martin was fantastic and would recommend Precision to anyone who asked me about garage door repair. Thank you for the hard work and hiring great employees.
- Adam West
Birmingham, AL
My garage door spring broke on a Saturday, the day before we were going on vacation. I called Precision and they had my door working by 2:00 the same day. Thank you very much Marvin. Speaking as a small business owner, you did a great job explaining what you were doing. I would recommend Precision Overhead Garage Door Service in the future.
- Jamie White
Thank you for the nice review. We try to take care of our problems as fast and we can and give them the best service possible. Jeff Arno, Owner.
Birmingham, AL
First time user here: I would like to thank Precision for their courteous, efficient and prompt service from Jeremy Molay. Quite a young man who I enjoyed being around; if the rest of your employees are like him, I think you should be extremely proud of each and everyone of them. Any of my neighbors, friends or relatives needing service, Precision will be at the top of my recommendations.
- Walter Mcphearson
Bessemer, AL
Good service. Fast and efficient. The garage door didn't work, now it does.
- John Martignoni
Repeat customer Technician Marvin Roby is excellent He is responsive prompt and helpful
- Pamela King