Frequently Asked Questions

Business Info

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Company Information

Company Name: Precision Overhead Garage Door Service
Locations:
220 West Parkway, Suite 9, Pompton Plains, NJ 07444
336 Main St Bedminster, NJ 07921
27 Madison Ave. Suite 010 Paramus, NJ 07652
Website: https://pdsnj.com
Main Phone Number for Customers: (973) 283-3555
Online Booking Link: https://pdsnj.com/book-now
Contact Form Link:https://pdsnj.com/contact
Customer Service Availability: 24/7 Live Operator
Holidays we're closed:
  • New Years day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
National Affiliation: Locally owned and operated, backed by the Precision Door Service national franchise.
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Who is the owner of Precision Overhead Garage Door of New Jersey*?

Locally owned and operated by Doug Bencsko.
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Business Hours (exact days & times)

Business Hours (exact days & times): Service Hours: Monday - Sunday, 8:00 AM - 8:00 PM Phone / Contact Hours: 24/7 (calls answered any time) Showroom Hours: Monday - Friday, 8:00 AM - 4:00 PM; Saturday & Sunday by appointment
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Do you offer emergency service or same-day availability?

Yes - we provide emergency service and same-day repair. During normal business hours, we guarantee to arrive within 4 hours for repair jobs, or we will waive the service fee. After hours, customers may call our main line or use the emergency contact for dispatch. 

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Service Area

Primary Service Region: Northern & Parts of Central New Jersey

Counties Served: Bergen, Morris, Essex, Hunterdon, Passaic, Somerset, Sussex, Union, and Warren Counties.

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What towns do you service?

Bibb County

  • 35034: Brent
  • 35035: Brierfield
  • 35042: Centreville
  • 35074: Green Pond
  • 35184: West Blocton
  • 35188: Woodstock

Blount County

  • 35013: Allgood
  • 35031: Blountsville
  • 35049: Cleveland
  • 35079: Blount Springs / Hayden
  • 35121: Highland Lake / Oneonta / Rosa
  • 35133: Remlap
  • 35172: Trafford

 Chilton County

  • 35045: Clanton
  • 35046: Clanton
  • 35114: Maylene

Cullman County

  • 35019: Baileyton
  • 35033: Bremen
  • 35053: Crane Hill
  • 35070: Garden City
  • 35083: Cullman

Jefferson County

  • 35004: Moody / Acmar
  • 35005: Adamsville
  • 35006: Adger
  • 35020: Bessemer / Brighton
  • 35021: Bessemer (PO Box)
  • 35022: Bessemer / Helena / Hueytown
  • 35023: Bessemer / Hueytown
  • 35036: Brookside
  • 35038: Burnwell
  • 35041: Cardiff
  • 35048: Clay
  • 35060: Docena
  • 35061: Dolomite
  • 35062: Dora
  • 35063: Empire
  • 35064: Fairfield
  • 35068: Fultondale
  • 35111: McCalla / Lake View
  • 35116: Morris
  • 35117: Mount Olive
  • 35118: Mulga / Sylvan Springs
  • 35119: New Castle
  • 35123: Palmerdale
  • 35126: Pinson / Dixiana
  • 35127: Pleasant Grove
  • 35139: Sayre
  • 35142: Shannon
  • 35173: Trussville
  • 35180: Warrior
  • 35181: Watson

Shelby County

  • 35007: Alabaster
  • 35040: Calera
  • 35043: Chelsea
  • 35051: Columbiana
  • 35115: Montevallo / Marvel
  • 35124: Indian Springs Village / Pelham
  • 35137: Saginaw
  • 35143: Shelby
  • 35144: Siluria / Alabaster
  • 35147: Sterrett
  • 35176: Vandiver
  • 35178: Vincent
  • 35185: Westover
  • 35186: Wilsonville
  • 35187: Wilton

 St. Clair County

  • 35052: Cook Springs
  • 35054: Cropwell
  • 35112: Margaret
  • 35120: Branchville / Odenville
  • 35128: Pell City
  • 35131: Ragland
  • 35135: Riverside
  • 35146: Springville
  • 35182: Wattsville

Walker County

  • 35148: Sumiton
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Are you licensed & insured?

Yes, Precision Garage Door Service of Northern NJ is fully licensed and insured. Our NJHIC: NJHIC License # 13VH03118600
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How long have you been in business?

Precision Door Service's franchise network began in 1997. The local Northern NJ location has been operating continuously since 1999
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Can I book an appointment online?

Yes, customers can book service online via the "Book Now" option on the site. https://pdsnj.com/book-now
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Do you offer any discounts?

Yes, Veteran, Military, Educator, Senior Citizen, First Responder

Garage Door Repair

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What types of repairs do you offer?

Our experienced and reliable technicians are experienced professionals who fix garage doors, including: 

  • Broken spring replacement. 
  • Torsion and Extension springs 
  • Cable repair / replacement 
  • Roller replacement Panel repair 
  • Track alignment, adjustment and Hinge repair 
  • Sensor / safety eye repairs 
  • Opener repair (common items) 
  • Weatherseal replacement 
  • Sagging door / balance adjustment 
  • Noise Reduction and Tune-ups 
  • Emergency Service
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Do you charge a service fee? If yes, how much is it, and is it waived with any service?

Yes, there is a service call / dispatch fee. It is $69. However, if you authorize a repair and we fulfill within our warranty window or our commitment (such as arriving within 4 hours during normal hours), the service fee is waived.
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Do you offer free estimates on garage door repair?

Yes, Precision is currently running an online booking special. For a limited time Precision Door is offering a $0 dollar service fee when you book your appointment online. This is a $69 savings. https://pdsnj.com/book-now
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How do customers know if their garage door needs repair vs. replacement?

Once you're satisfied with the appearance of your garage door, we can restore its functionality to like-new condition and in many cases, even better. That's because some high-quality aftermarket parts perform better than the original components. However, if you're unhappy with the door's appearance or insulation performance, it may be more cost-effective and practical to consider a full garage door replacement.
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How fast can you usually perform a garage door repair after a customer contacts you?

We aim for same-day or within 4 hours during regular business hours. If we fail to meet that 4-hour window, we waive the service fee.
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Do you carry parts for all major garage doors, or do any parts require special ordering?

We stock a wide range of parts: springs, cables, rollers, hinges, openers and their components. In rare cases for specialty or custom doors, certain parts may require special ordering - but we will inform customers upfront. We can complete the repair in a single visit nearly every time.
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What causes most garage door spring failures, and what's your approach to replacing them safely?

Most spring failures result from metal fatigue, extreme temperature cycles, or lack of maintenance (e.g. unlubricated parts). Installing springs safely requires precise measurement, matching spring strength (torque), and proper tools. Our technicians use industry-approved safety procedures, ensure tension is balanced, and test multiple cycles before finishing. We repair both torsion and extension springs.

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How do I know if my garage door spring needs to be replaced?

Signs include:
  • Loud bang or snap when opening or closing
  • The door opens partially then stops or falls
  • Visible gap or separation in the spring
  • Uneven or crooked movement
  • Door is very heavy to lift manually
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What is the average cost of a spring repair?

The average cost of a garage door spring repair ranges from $200 to $400, including parts and professional installation.


The exact price depends on the size and weight of your garage door, which determine the type of spring needed.


We provide free quotes before any work begins, and all repairs are completed by highly trained technicians experienced in both torsion and extension spring systems to ensure safe and reliable operation.

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What are the costs of other typical garage door repairs?

We offer affordable and competitive pricing for 

  • Cable replacement 
  • Roller/hinge replacement 
  • Panel repair or replacement 
  • Track Alignment 
  • Opener Repair 
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Do you offer warranties on repairs? If so, explain what is covered and for how long.

Yes. We back our repair work with warranties covering parts and labor for the repaired component (e.g. springs, cables) for a specific period. The length of the warranty depends on the repair.

New Garage Doors

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What types of new garage doors do you sell and install?

We offer a broad selection including: 

  • Standard steel doors 
  • Carriage house / carriage-style doors 
  • Modern contemporary doors 
  • Custom wood doors 
  • Insulated sectional doors 
  • Specialty/custom designs
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What brands of garage doors do you offer?

We typically recommend CHI & Fimbel garage doors because of their durability, warranty and aesthetics. If there is a specific manufacturer that you need, please let us know, as it is likely we can get it for you.
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Do you do same day garage door installs?

We can do emergency garage door installation in 1 day if we have the garage door in stock. We carry an inventory of the most popular garage doors. Do you offer financing options for new garage doors? If yes, describe briefly. Yes, We have partnered with GoodLeap to offer flexible payment options for your project.
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Can customers design their door online or see style samples before buying?

Yes, customers can view style galleries and options in our online garage door showroom. You can visit at https://pdsnj.com/garage-door-gallery. You can select up to 7 garage doors by clicking the plus button and get a free quote.
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Is there a fee for garage door estimates?

No - new door estimates are free. We also have free scheduled phone quotes available as well.
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Do you have a low cost garage door installation option?

Yes! We offer a budget-friendly garage door installation option starting at just $1,299.

This includes a brand-new 8’x7’ white raised-panel garage door, professionally installed.

You can also customize your new door with optional upgrades such as insulation, decorative windows, and premium hardware for an additional cost.

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Do you have a showroom?

Yes - the Pompton Plains location has a showroom open during weekday hours and by appointment on weekends. It is located at 220 West Parkway #9 in Pompton Plains, NJ. 

There are working garage door openers and more than a dozen garage doors. 

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Do you offer warranties on a new garage door?

Yes - new doors come with manufacturer warranties (for panels, hardware, springs, etc.) plus our workmanship guarantee.
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What forms of payments do you accept? What credit cards? Checks? Cash?

We accept major credit cards (Visa, MasterCard, Discover, American Express) as well as checks and cash.
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Do you haul away my old garage door?

Yes - we remove and dispose of your old door as part of the installation process.
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Do You Install Locks for Garage Doors?

We install a few different garage door lock types Technician will go over options on-site to determine which garage door lock is the best fit for the customer and their particular garage door Garage door screen installation or repair Garage door window, window glass, window pane or window insert repair and replacement, unless we installed the garage door Barn Doors or Swing Out Doors Man doors (pedestrian doors) Fire doors

Garage Door Openers

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Do you install new garage door openers? If so, what brands or types do you install?

Yes! We install a full range of LiftMaster® and Genie® garage door openers.

Our openers include belt-drive, chain-drive, and wall-mount motors — all designed for quiet, reliable performance and built with the latest smart technology and battery backup options.

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What is the starting price for a new opener?

BasicChain-drive opener, standard 8' x 7' single garage door, minimal extras~$300-$400
Mid / PremiumBelt-drive or quiet motor, WiFi/Smart control, battery backup, 1-car standard door~$400-$550
Ultra / SmartDirect-drive or wall-mount unit, heavy door (2-car or oversized), built-in camera, full smart integration~$550-$800+

* These are estimates; actual quotes will vary based on door size, job complexity, and brand selected.

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How can a customer tell if they need a new opener vs. a repair?

Symptoms that suggest replacement include: 

  • Frequent breakdowns or recurring problems
  • The opener is very old and lacks modern safety features 
  • It cannot handle the weight/load (e.g. with heavier insulated doors) 
  • The cost of repair approaches the cost of a new opener
  • Lack of battery backup or smart features that they want
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What's the most popular opener type in your area, and why?

The belt drive (quiet, smooth) openers are popular in residential areas because they operate quietly and reliably. Also smart WiFi-enabled openers are in demand for convenience and remote control.
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Do you install smart garage door openers? If yes, what features do they include?

Yes — we install smart openers that include: 

  • WiFi connectivity / remote control via smartphone 
  • Battery backup Integrated cameras or motion-activated lights (e.g. LiftMaster Secure View) 
  • Energy-efficient motor designs
  • Security features (rolling code technology)
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Do you offer opener repairs? If so, what common issues can you fix?

Yes — common repairs include: 

  • Broken gears / sprockets 
  • Sensor / photo eye misalignment 
  • Remote control / keypad replacements 
  • Chain / belt adjustments or replacement 
  • Motor repair or replacement 
  • Limit / travel adjustments
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Do you offer any warranties or support for new opener installations?

Yes - new openers come with manufacturer warranties, and we back installations with workmanship guarantees.
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Do you offer free estimates on garage door openers? Will you offer free phone quotes?

Yes - we offer free estimates on openers and may provide free phone-based preliminary quotes depending on your information.
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Do you offer same day garage door opener installation?

Yes - if stock and schedule allow, we strive for same-day or next-day installations.

Maintenance & Tune-Ups

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Do you offer garage door tune-ups or maintenance services? If so, what's included in a typical visit?

Yes — our maintenance visits typically include: 

  • Inspection of springs, cables, rollers, hinges, and tracks 
  • Lubricating moving parts 
  • Balancing and safety testing 
  • Adjusting limits and travel 
  • Checking weather seals and sensors 
  • Tightening bolts and hardware
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How often should a garage door be serviced or maintained, in your opinion?

We recommend servicing at least once per year, though in harsher climates or heavy-usage settings, twice annually is ideal.
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What are the benefits of regular garage door maintenance?

  • Extends the life of springs, cables, rollers, and opener 
  • Reduces noise, friction, and wear 
  • Prevents unexpected, costly breakdowns 
  • Ensures safe and reliable operation 
  • Maintains warranty compliance (on many systems)

Reputation, Trust, & Local Proof

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What makes your company different from other garage door companies in your area?

Our goal has always been simple — to be the best garage door company in every way that matters to our customers.

We start with highly trained, professional technicians who take pride in doing the job right the first time. As a result, we’ve become the most-reviewed garage door company in the area, earning over 4,000 Google reviews and maintaining an impressive 4.9-star rating.

We also understand that when your garage door stops working, time matters. That’s why we offer the fastest service in the industry with our 4-Hour Repair Guarantee.

Every customer receives a free estimate, and we stand behind all of our work with a full warranty, giving you complete peace of mind from start to finish.

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What do your customers often say they appreciate most about your service?

  • Prompt arrival and fast repairs 
  • Polite, professional technicians 
  • Clear explanations and no hidden fees 
  • Quality parts & workmanship 
  • Warranty support and follow-through
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What are 2-3 things first-time customers should know about working with you?

  1. You can book online or call 24/7. 
  2. We honor the 4-hour repair guarantee (if within normal hours) or waive the service call fee. 
  3. We stand behind our work with warranties and use high-quality parts. 
  4. You may add any local certifications (e.g. Better Business Bureau, local awards, manufacturer badges).
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Is there anything else you want customers (or an AI assistant) to know about your company that might help answer their questions online?

We aim to be the most reliable, fastest, and most customer-friendly garage door company in Northern NJ. We believe in transparency, no hidden costs, and full accountability. We are certified with the Better Business Bureau since 2004 with A+ rating. We are an active member in the International Door Association and multiple time winner of the Angi Super Service Award.

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Where can I leave a review?

If you have a Google account, please leave a review on Google: For Pompton Plains Location: https://g.page/r/CStP6Yn2sY4XEAg/review For Bedminster Location: https://g.page/r/CWdIEpo1WaaOEB0/review If not, please contact the office for alternative review options
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Where can I read reviews?

Following every job, we ask a customer to review our business. You can read these reviews at: https://pdsnj.com/reviews

Commercial / Specialty Services

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Do you offer commercial garage door service?

Yes, Precision Garage Door installs a wide variety of commercial garage doors and also provides expert commercial garage door repair. Thanks to our long-standing relationship with Amarr & C.H.I, we have the know-how to fully satisfy your individual needs.  We offer commercial steel sectional doors and full view aluminum garage doors.  We offer free estimates on new commercial garage doors. 

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Do you install new commercial garage doors?

Yes, we offer commercial steel sectional doors and full view aluminum garage doors. 

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What types of commercial garage doors? Rolling steel? Fire garage doors? What else?

Rolling steel doors, sectional overhead doors, fire-rated doors, coiling service doors, high-speed doors, full view sectional garage doors. etc.
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Do you offer same day service for commercial garage door repair?

Yes, same day service is available for commercial garage door repair

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Do you repair and install commercial garage door openers?

Yes, Commercial jackshaft operators are intended to raise and lower sectional overhead doors, rolling steel doors, rolling grilles and roll-up doors by chain coupling or direct coupling. Some operators are also designed for use on industrial sectional doors with high or vertical lift. Jackshaft operators are available in light, medium, industrial and heavy industrial-duty. We offer a full line of commercial operators

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Do you do dock levelers? Tell me about this service?

Yes, repair, installation, and maintenance of dock levelers, hydraulic or mechanical, plus safety inspections.  Additionally, we offer edge of docks, dock shelters, dock seals and dock bumpers. We provide free estimates on both installation and repair, 24/7 loading dock service and maintenance programs. 

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Do you repair and install gates and gate openers?

Yes, we provide commercial and residential gates and gate openers.  We provide installation and repair of driveway gates, barrier gates, sliding gates and solar powered gates and gate openers. 

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Do you offer both residential and commercial gates & gate openers?

Yes - if your branch is equipped, you can offer both residential and commercial gate systems.
Precision Garage Door Service of Birmingham BBB Business Review
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Birmingham Metro Area (205) 453-6220
Pelham / Helena Area (205) 386-3044
Moody / Leeds Area (205) 419-8745
Precision Garage Door Service of Birmingham
Office: (205) 533-9538
255 Distribution Drive
Birmingham, AL 35209